The Firs Residential Care Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The management team and staff had worked with an external agency of consultants, and the local authority, to make the improvements required at the service . The service also worked well alongside a variety of external health professionals, to ensure good outcomes for people. The management and staff team used consistent local services for people, and this consistency also provided continuity of care. This included the same team of district nurses visiting, and regular and flexible support from the local GP service.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Governance, management and sustainability during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The service worked well with a range of professionals to ensure people received safe and effective care. There were effective processes in place to make sure staff worked with healthcare partners to support people’s wellbeing.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.