The Firs Residential Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People and their relatives told us they were supported by staff who knew them well. They told us communication had improved and they were now more involved care planning and reviews. People told us staff worked with a range of external professionals to ensure their needs were met.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

People were supported by staff who understood their care and support needs. People told us they were supported to access support from a range of external professionals, where required.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

People and their relatives were involved in the care planning process. One relative told us communication had improved in relation to this. They stated, “(service) is so much better now.”

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.