The Firs Residential Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People told us staff treated them with kindness and compassion and this was also reflected in feedback received from system partners. The importance of staff wellbeing was also recognised by the provider, who was in the process of improving facilities available for staff.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Feedback from the local authority reflected people’s positive experiences. A recent report stated, “Residents fed back that staff are caring and always ask if they can help with anything.”

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

People received safe and effective care as the provider recognised and met the wellbeing needs of staff. These included the necessary resource and facilities for safe working, such as regular breaks and rest areas.