Give feedback on care
Tell us about your experience of the care services you or your loved ones use.
Contacting us during the coronavirus (COVID-19) pandemic
Please contact us online or by telephone, rather than by post
Send all payments and invoices directly to NHS Shared Business Services
Contact us
Notifications
www.cqc.org.uk/notifications
(for information and forms)
General enquiries
Telephone: 03000 616161
Email: enquiries@cqc.org.uk
Our phone lines are open Monday to Friday, 8.30am to 5.30pm, excluding bank holidays.
Get help contacting us if you're deaf or hard of hearing
Providers
Provider portal: www.cqc.org.uk/aboutproviderportal
Mental health services: please support patients to use online services to communicate with us.
CQC offices
Our offices are currently closed and our staff are working from home.
Report a concern
If you're concerned about the quality of care, tell us. If someone is in danger you should contact the police immediately.
As a member of the public
Find out who to contact if you have concerns about care.
As a member of staff at a service we regulate
Find out how to raise concerns about a care service you work for.
Complaints
To help you find out how to make a complaint select from the following options:
- Complaints about a service or provider we regulate
- Complaints about the use of the Mental Health Act
- Complaints about CQC
Freedom of information and data protection
Find out about the information you can request.
Use our online FOI request form
Queries: information.access@cqc.org.uk
Our privacy statement sets out how we use and protect your personal information, as well as your rights under data protection law.
