Addressing health inequalities through engagement with people and communities

Summary

Act on engagement findings to deliver meaningful, equitable improvements in health outcomes.

Link to health inequalities

Acting on findings from engagement embeds health inequalities as a priority in decision-making. Systematic application of lessons learned leads to sustained improvements in services and strategies, ensuring ICSs address inequities and create meaningful, long-term change for under-served communities.

Activities, skills and resources

Emerging

• Use engagement findings to drive improvements in the design and/or delivery of specific projects or workstreams.

Developing

• Use engagement findings to drive improvements aimed at addressing health inequalities relating to a specific project or workstream.

Maturing

• Use engagement findings systematically across teams, projects and workstreams to inform ICS-wide improvements to services, policies, and engagement practices.

Thriving

• Use engagement findings to address health inequalities through long-term improvements to services, policies, and practices.
• Use engagement findings to inform strategic decision-making and ensure continuous improvement.