Addressing health inequalities through engagement with people and communities

Summary

Identify relevant metrics to assess how engagement improves outcomes for communities facing health inequalities.

Link to health inequalities

Selecting the right metrics ensures engagement outcomes are meaningfully assessed for their impact on health inequalities. Comprehensive measurement highlights progress and gaps, enabling ICSs to refine strategies, improve services, and ensure that interventions address the needs of under-served populations effectively.

Activities, skills and resources

Emerging

• Measure outputs like the number of sessions delivered.
• Track basic data about who was reached, including demographic information.

Developing

• Use simple quantitative or qualitative indicators to measure outcomes for participants, such as changes in knowledge or attitudes.
• Use simple quantitative or qualitative indicators to measure outcomes for ICS staff, like awareness or skills gained.

Maturing

• Use complementary, complex quantitative and qualitative indicators to measure outcomes for people, staff, and service design/delivery.

Thriving

• Use comprehensive, complex quantitative and qualitative indicators to capture detailed information on service performance.
• Use comprehensive, complex quantitative and qualitative indicators to capture unintended impacts and outcomes.