The key lines of enquiry (KLOEs), prompts and sources of evidence in this section help our inspectors to answer the five key questions: is the service safe, effective, caring, responsive and well-led?
Is it safe?
- Safeguarding and protection from abuse
- Managing risks
- Suitable staff and staff cover
- Medicines management
- Infection control
- Learning when things go wrong
Is it effective?
- Assessing needs and delivering evidence-based treatment
- Staff skills and knowledge
- Nutrition and hydration
- How staff, teams and services work together
- Supporting people to live healthier lives
- Accessible premises
- Consent to care and treatment
Is it caring?
Is it responsive?
Is it well-led?
- Vision and strategy
- Governance and management
- Engagement and involvement
- Learning, improvement and innovation
- Working in partnership
Where we refer to 'people', we include adults, young people and children, where applicable.
Snippet for ASC assessment framework pages: download and print
Download and print
KLOEs and ratings characteristics for adult social care services
KLOEs and ratings characteristics for adult social care services (with changes from 2015 versions)
Sources of evidence: what our inspectors look at against each KLOE
KLOEs mapped to requirements regulated by CQC for adult social care services
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Data protection
The Data Protection Act 1998 was repealed on 25 May 2018. From that date, references to this Act should be considered to refer to the General Data Protection Regulation and the Data Protection Act 2018.
Snippet for residential ASC assessment framework pages: this page is for
This page is for:
- adult social care services
Ratings characteristics
Safe
- Characteristics of services we would rate as Outstanding for safety.
- Characteristics of services we would rate as Good for safety.
- Characteristics of services we would rate as Requires improvement for safety.
- Characteristics of services we would rate as Inadequate for safety.
Effective
- Characteristics of services we would rate as Outstanding for effectiveness.
- Characteristics of services we would rate as Good for effectiveness.
- Characteristics of services we would rate as Requires improvement for effectiveness.
- Characteristics of services we would rate as Inadequate for effective.
Caring
- Characteristics of services we would rate as Outstanding for caring.
- Characteristics of services we would rate as Good for caring.
- Characteristics of services we would rate as Requires improvement for caring.
- Characteristics of services we would rate as Inadequate for caring.
Responsive
- Characteristics of services we would rate as Outstanding for responsiveness.
- Characteristics of services we would rate as Good for responsiveness.
- Characteristics of services we would rate as Requires improvement for responsiveness.
- Characteristics of services we would rate as Inadequate for responsiveness.