Learning, improvement and innovation

W4. How does the service continuously learn, improve, innovate and ensure sustainability?

W4.1 Are resources and support available to develop staff and teams, and drive improvement?

W4.2 How effective are quality assurance, information and clinical governance systems in supporting and evaluating learning from current performance? How are they used to drive continuous improvement and manage future performance?

W4.3 How is success and innovation recognised, encouraged and implemented?

W4.4 How is information from incidents, investigations and compliments learned from and used to drive quality?

W4.5 How does the service measure and review the delivery of care, treatment and support against current guidance?

W4.6 Are information technology systems used effectively to monitor and improve the quality of care?