E1. Are people’s needs and choices assessed and care, treatment and support delivered in line with current legislation, standards and evidence-based guidance to achieve effective outcomes?
E1.1 Are people’s physical, mental health and social needs holistically assessed, and is their care, treatment and support delivered in line with legislation, standards and evidence-based guidance, including NICE and other expert professional bodies, to achieve effective outcomes?
E1.2 What processes are in place to ensure there is no discrimination, including in relation to protected characteristics under the Equality Act, when making care and support decisions?
E1.3 How is technology and equipment used to enhance the delivery of effective care and support, and to promote people’s independence?
Snippet for ASC assessment framework pages: download and print
Download and print
KLOEs and ratings characteristics for adult social care services
KLOEs and ratings characteristics for adult social care services (with changes from 2015 versions)
Sources of evidence: what our inspectors look at against each KLOE
KLOEs mapped to requirements regulated by CQC for adult social care services
Snippet for residential ASC assessment framework pages: this page is for
This page is for:
- adult social care services
Related links
Rating characteristics
Related regulations
Meeting nutritional and hydration needs
Safeguarding service users from abuse and improper treatment
These links provide extra information. They don't imply a direct correlation between key lines of enquiry and regulations or notifications.