Lakelands Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked at whether the service met people’s needs regarding their end of life care. We found that people’s needs were met well.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not get any feedback from people or relatives of people who were at the end of their lives. However we could see from care plans, and staff feedback that care was effective in this area.

Staff told us they had training to support people at the end of their lives and they had found this useful when they needed to support people. Staff said they were able to refer to care plans to understand what people’s preferences were.

Care plans included information about people’s wishes, some care records included a lot of information about the person’s life and experiences. However, not all were completed. This was being addressed. Care plans included information about any advanced decisions, including DNACPR and information about people with authority to make decisions for the person if required.