Impressions Care House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received the most appropriate care and treatment for them as the service made reasonable adjustments where necessary. Care and support plans reflected people’s health and social care needs. Relevant assessments were completed and up to date, from pre-admission through to ongoing reviews of care, including cultural preferences.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff spoke to people with respect and knew people's non-verbal cues well. We observed people being offered choice during a card game and their permission being sought from staff before talking to inspectors. One person told us, “I have the staff board I've drawn myself: I didn’t want their photographs up, I like my drawings. All their nicknames are on them too. That’s what I call them.”

The registered manager told us how proud they were of the dedication of the staff team at Impressions Care House. They provided recent examples of feedback from people, their relatives and care professionals who supported people. These demonstrated how staff supported people to manage their care independently and achieve their individual goals.

The provider had systems in place to ensure people, staff and professional feedback was received. The registered manager told us, “Our ethos is we can't be doing the same things that didn't work historically for each individual and expect different results.” Daily records reflected people were offered choice and were in control, and information was shared with people in an accessible format to enable equality in communication.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.