Impressions Care House

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Impressions Care House is a domiciliary care agency providing support to people in their own homes and shared accommodation. Impressions Care House provides care and support to young people, people with a learning disability and autistic people. People were supported with their personal care needs. CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of this assessment the service supported 5 people with personal care. The assessment took place between 12 November 2024 and 21 November 2024. We visited the service on 14 November 2024. We assessed quality statements under the key questions of safe, responsive and caring. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether Impressions Care House guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

People's experience of this service

People told us they felt safe and liked the support staff, “The team say to me ‘help is never far away’ and they really mean it.” Care was person-centred and promoted people’s dignity, privacy and human rights. Support staff protected people’s dignity and treated people with kindness and respect. Staff told us they were valued and supported in their roles, including through specialist training, supervisions and team meetings. This helped them meet people’s needs. The model of care maximised people’s choice, control and independence. People were involved in assessment of their needs. People were proactively supported to meet their own aims, ambitions and interests. Risks were assessed to help keep people safe and people were encouraged to participate in tasks which promoted their safety, for example, testing the fire alarms in their property. People were given information in an accessible way to support choice and decision-making. The values, attitudes and behaviours of staff meant people led confident and inclusive lives. There was a positive and open culture. Leaders worked well in partnership with other professionals to ensure people were able to have a good quality of life.