Hadi Care Leeds

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. During our last inspection the service was rated requires improvement. This has now improved to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. Staff would support people to attend appointments and keep in contact with family members using their phones or iPads. Staff told us they felt valued and part of the them team. One staff member said, “I am happy with management our staff is wonderful caring helpful kind approachable supportive I love to work for Hadi Care."

The service had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. The registered manager was transparent during our assessment and told us about the processes they had put in place since the last inspection. The registered manager said, “This is my life, and I don’t want to let the people we support or the staff down.”

The service fostered a positive culture where people felt they could speak up and their voice would be heard. Staff told us they would speak to the registered manager or the provider if they had any concerns. One staff member said “Both [Provider] and [Registered Manager] are very approachable and lead by example. It is due to their ethos of being very happy, kind, honest and approachable that I have always been comfortable with approaching management with any query I have." One person told us “I could never imagine myself complaining, but I would know how.” Another person said, “I raised something once, and it was dealt with right away.”

The service valued diversity in their workforce. They work towards an inclusive and fair culture by improving equality and equity for people who work for them. Staff told us they felt valued and were treated fairly. One staff member said, “My manager always makes me feel valued and this has been demonstrated to me in abundance by always taking the time to listen and also taking on my suggestions with regards to my client’s care. [Manager] has also been a driving factor in boosting my confidence, regularly telling all of us employees how fantastic we are working."

The service now had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They act on the best information about risk, performance and outcomes, and share this securely with others when appropriate. There were now comprehensive and robust quality assurance procedures in place. We viewed a range of audits and saw the registered manager had identified areas for improvement and taken corrective action to ensure compliance was met.

The service understood their duty to collaborate and work in partnership, so services work seamlessly for people. They share information and learning with partners and collaborate for improvement. The provider worked with local communities and took part in events such as fundraising and local football sponsorships.

The service focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research. The service has clearly improved since the last inspection and worked in accordance with their action plan to ensure processes in relation to medicines, care planning and governance were now improved.