Agincare UK Christchurch

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Governance systems and processes were robust ensuring clear oversight throughout the service. The service was well led by a visible and supportive management team. Staff were well supported in their roles and worked as a close-knit team for the benefit of people. People, their relatives and staff had confidence in the management of the service and felt involved in decisions. The registered manager had made the necessary notifications as required. Policies and procedures were in place to ensure the service operated safely.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

People and relatives told us they felt the service was well-led with good communication and an open approachable management team. One person told us, “Everyone in the office is very helpful, whether it’s to answer a query or cancel an appointment.” A relative said, “Excellent service I cannot fault them.[Person] looks forward to them coming. They are happy to tidy up, will put the washing in the machine. They go above and beyond, what they do is brilliant.” Comments from people included, “The manager listens, If I need to call the office, I speak to the person who answers the phone. I always get an answer to my question.” And, “We discuss the service at catch up meetings. They are always keen to know if the service is working well.”

Oversight of the service was maintained through a range of quality assurance systems, audits and governance processes which monitored all areas. Information from these audits was analysed and used to compile action plans to ensure ongoing review and monitoring to drive forward continuous improvement. The registered manager had made all notifications to CQC as required by law. A notification is the action that a provider is legally bound to take to tell us about any changes to their regulated services or incidents that have taken place in them.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.