Agincare UK Christchurch

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Care and support was tailored to people’s individual needs. Staff knew people well as individuals and knew what their preferences, likes and dislikes were. People were supported to follow their interests and staff supported them to see health professionals if this support was needed. Care plans gave a good overview of people’s support needs and people and their relatives were regularly asked for their views on the service that was provided. These views were listened to and actions taken if required.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and their relatives were confident they were treated fairly, and their rights were respected. People were involved with decisions and reviews of their care. Where appropriate, relatives were invited to give their views. A relative told us, “We have a care plan, when they do a review, they ask if we are happy with the care [person] receives. They let us know if something changes with [person].” One person told us, “They have the right attitude. They always give me choice of what I would like to wear, and I choose. “Another person said, “If I don’t want a bath, it doesn’t matter they help me with a strip wash.” A further person told us, “They totally respect my wishes. They listen, they want to hear what I have planned and what I have done, it really helps me.” One person said, “I am fully aware of the advocacy services and know they are available to help.”

Staff told us and records showed, staff had developed good working relationships with health and social care professionals. This helped ensure people received person centred, co-ordinated care and support. Staff told us they understood the importance of ensuring people were treated equally and fairly and were given equal opportunities in regard to their ongoing care and treatments.

People were referred to appropriate health care services for their needs. People were treated equally and policies and processes ensured people were supported to achieve the best outcomes.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.