Abbot Care Home

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• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

People, relatives and staff spoke positively about the management at the service. All expressed improvements had been made since the appointment of the registered manager. The provider had a system of audits and checks in place at the service, which the management team consistently completed. However, strengthening of these systems was needed to ensure action taken was based on accurate information.

This service scored 54 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

There was a clear staffing structure at the service, with defined roles and responsibilities. The provider and management team completed audits and checks at the service which were used to identify where improvements were required and ensure action was taken as required. The system enabled the registered manager to have oversight at the service, however a more in-depth interrogation of information was needed in some areas, such as risk management, to ensure accurate outcomes. There were secure arrangements in place for the availability of information. The registered manager was able to provide records with ease during the assessment and respond promptly to any queries. Information was shared as needed with other agencies. This included statutory notifications as required by CQC.

Staff were positive about the management team and improvements to the service. A staff member said, “There has been implementation of change. A very huge document was produced with all of the change required, it’s a supportive document. Some things we have done for example, infection control we do walk around, we decluttered the home, I have seen improvement. Hospitality came in, we have champions now to identify where improvements are needed.” Another staff member said, “The management are excellent, yes of course very nice people and the manager he is nice. If we have concerns in terms of shifts, he helps and he is approachable.” Staff told us they were kept informed of changes and updates. They also said the management team carried out checks in the home.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.