Abbot Care Home

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were involved in planning their future care, including at the end of their life. There were processes in place, including policies, and staff felt equipped to support people. We received positive feedback from relatives whose loved ones had been supported with end-of-life care at the service.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff were equipped to support people at the end of their lives. A staff member said, “The most important thing is to make them comfortable and managing their mental health. Sometimes we put music in their room and, of course, emotional support. I moisturise their hands and mouth care is vital and being kind.” Another staff member said, “Working with people and families to have a peaceful death. We work with professionals and as team to support people.”

Care plans to support someone at the end of their life were in place. The plans included practical information in relation to supporting people with their physical needs and some information about the emotional and spiritual needs. Care plans did include preferences and histories in other sections, but they would benefit from ensuring all end-of-life plans had a holistic approach captured. There were processes and policies in place to support people to be involved in decisions regarding future care and their preferences, this included expressing their wishes about cardiopulmonary resuscitation (CPR).

People and their relatives told us staff were attentive. A relative whose family member had received end of life care at the service said, “The nurses really did work well with [person]. They could have gone to the local hospice we all agreed they were happy here where they passed away.” Another relative said, “Some of the staff here are simply amazing, like the way they interact with [person] and with all the residents here.”