Paisley Lodge

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• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

This key question has been rated good. We reviewed 2 quality statements for this key question. Staff told us they felt well informed about changes relevant to their role and felt able to raise any concerns with the management team.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff felt able to raise any concerns and understood the importance of speaking up to protect people. One staff member said, “I personally would feel comfortable whistleblowing, I also feel comfortable approaching my deputy manager and the current clinical lead. I do however have concerns regarding some staff members handling of information of concern.” This was raised with the management following the assessment.

The provider had processes in place to support staff to speak up and raise concerns. This included a Whistleblowing Policy that all staff members spoken with were aware of.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff told us they felt well informed about changes relevant to their role. There was no registered manager in place and the deputy manager is covering this role while recruitment takes place. The deputy manager was supported by the operations director and clinical lead and good oversight of the service and peoples changing need was being maintained.

The provider’s governance arrangements were effective. There were robust systems in place for assessing and managing risks to people. This meant people were protected from risk of injury and their health and well-being deteriorating.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.