Paisley Lodge

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This key question has been rated good. We reviewed 1 quality statement for this key question. People were very satisfied with their care and relatives told us, staff were patient and kind. Staff supported people to make their own choices about their care and encouraged people to remain independent.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Relatives we spoke to were very positive regarding the care their loved one received. One relative told us, “The staff are wonderful. I go 4-5- times a week and I thank them every time I go. They have so much patience. They are fantastic. They are so lovely. The staff are very well trained and good with all the residents.”

Staff knew people well and demonstrated how they promoted people’s choice and independence. One staff member said, “I am passionate about person centred care, it should always be about personal choices, individual needs and requirements and should never be a one size fits all basis.” Staff told us how they fostered warm and trusting relationships with people and their relatives.

We observed kind and trusting interactions between staff and people. People were supported to maintain their independence. For example, we saw people gently being encouraged to feed themselves by using hand on hand guidance. People were supported to maintain relationships with family and friends and care records showed people and relatives involvement in some choices and decisions about care, where this was appropriate.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.