Paisley Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

This key question has been rated good. We reviewed 1 quality statement for this key question. People were included in their care and treated with respect. Staff understood people’s care needs and supported people how they wished. The provider actively sought feedback and took action to address any concerns raised.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives told us they felt included in their care. People were treated equitably and fairly, and consideration was given to their personal preference. For example, people bedrooms were personalised according to their wishes. One person relative told us, “They have big family events, but [name] likes to be quiet. There are activities [Name] can do like music, raffles, dancing, and art. Sometimes [Name] does the art. They respect [Name’s] likes to be on their own and just do things that they like.”

Staff understood their role to ensure people were at the centre of everything they did. They worked together with people to support them with what mattered to them.

The provider had processes in place to seek out and listen to people’s views. This included regular meetings with people and relatives. The provider displayed a “You said: We did” poster which highlighted action taken to follow up on people’s requests. This included planning day trips and cooking sessions. The operations manager had recently completed surveys to gather people's views and the feedback was good. We saw opportunities for people to undertake activities such as woodwork, painting, washing, and ironing alongside things like games, bingo and jigsaws.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.