Daffodil Road

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. This is the first inspection for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service was exceptional at making sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. There were numerous examples shared with us which evidenced people’s care and support was truly person centred. This included staff being flexible with shift patterns around people’s activities, as well as staff being skill matched who shared similar interests to the people who lived at Daffodil Road. For example, staff who enjoyed outdoor activities had assessed a risk around supporting a person to go indoor rock climbing. Staff said this was because the person liked the outdoors but did not like the cold weather so they had found something that would gage their sensory interests around climbing, but also make them comfortable as it was indoors and not cold. This had a positive impact on the person, and was, at their request a new weekly activity.

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Staff always advocated for people’s rights and encouraged them to be part of their local community.

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. For example, people had and used pictorial care plans, risk assessments and the use of an app to support them to communicate and have information in an accessible format.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result. For example, people actively contributed to their own reviews about their support in a way that was meaningful for them. One person used social stories and pictorial review plans to partake in their support. We saw how staff worked alongside them to plan days out, holidays and family visits into their schedules.

The service made sure that people could access the care, support and treatment they needed when they needed it. The service had good communication with people’s doctors and dentists, and would ensure appointments were planned in advance and communicated with people using their preferred communication methods.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. We saw how staff had shared information such as health passports, confidentially and appropriately with health care professionals to ensure people exercised their right to attend appointments.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. For example, we saw how 1 person was supported to transition to another service. The registered manager had completed various pieces of work with the person and their family members to ensure the decision was the correct one. Then ensured they kept in contact with the person for that familiarity. This made the process as smooth as possible for that person.