Daffodil Road

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, well-being and communication needs with them. People’s care plans and risk assessments had been reviewed by their key worker and changes or additional information the staff had learnt from the person was added.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People’s week and activities were planned with them in accordance with their interests and hobbies. For example, we saw how 1 person was supported to become a member at the gym. They attended swimming lessons every week and partook in training session at their local gym.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Each person had detailed information around their strategies for therapeutic de-escalation and any potential triggers which were shared ahead of time before the person was supported in other health care settings, such as hospitals or at the doctors.

The service supported people to manage their health and well-being to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to do as much as possible for themselves without relying on staff. For example, we saw how 1 person had completed their own care plan, with pictures, for oral hygiene and managed this task independently.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. For example, the service worked closely with people’s community nurses and psychiatrists to ensure a consistent approach to care and support.

The service always carefully explained to people what their rights around consent were, made sure they fully understood them and always fully respected these when delivering person-centred care and treatment. The registered manager and core staff team had spent a large amount time ensuring consent and decision making was fully explained and assessed in a format people could understand. Thought was given to different factors which could affect people’s ability to consent such as time of day, the weather, and any heightened anxieties. These factors were clearly included in people’s decision-making assessment and used to ‘weigh up’ the ability of the person to be able to make that decision. The registered manager and core staff team also used assistive technology such as an app on the person’s iPad as a means to assist them to communicate their decision making.