Daffodil Road

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People’s family members told us they felt their relative was well cared for. Comments included, “Yes, I feel [relative] is safe and well looked after. The core team know [relative’s] needs. By and large they try their best."

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. For example, 1 person was supported to celebrate a religious festival in accordance with their cultural beliefs.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and well-being. We saw how people chose what activities that partook in, and staff also respected people when they decided they wanted to spend time alone.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff had undergone specific and bespoke training to enable them to understand people’s body language and social cues, therefore enabling them to change their approach to support when needed. We observed how this approach prevented further distress and incidents.

The service cared about and promoted the well-being of their staff, and supported and enabled staff to always deliver person-centred care. Staff were always given time to debrief and reflect if any incidents occurred with opportunities to discuss what could be improved and what worked well. One staff member told us, “It is the best place I have ever worked. Everyone here cares so much about the people who live here.”