Eighton Lodge Residential Care Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant the service management and leadership were consistent. Leaders and the culture they created supported the delivery of high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. Relative’s comments included, “The home is well run, they [staff] obviously care”, and “It is a brilliant, well-run home.”

The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. Staff member’s comments included, “The new registered manager listens to any concerns and takes action, they have made a big difference, staff morale has improved”, “The registered manager cares about the home and believes in staff”, and, “I always want to come to work, it is very rewarding work.”

The service fostered a positive culture where people felt they could speak up and their voice would be heard. A person told us, “My relative chose well, when they chose for me to come to live at Eighton Lodge.” A relative told us, “Communication is excellent, [Name] is happy, any concerns they are sorted out straight away.”

The provider valued diversity in their workforce. They work towards an inclusive and fair culture by improving equality and equity for people who work for them. A staff member told us, “There is a staff survey, currently going on. We can access the Wisdom App for mental health and well-being support.”

The service had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They act on the best information about risk, performance and outcomes, and share this securely with others when appropriate. A new registered manager was in post, who had made several improvements to the running of the service. A relative told us, “The manager is a lovely person, very approachable.”

Staff at the service understood their duty to collaborate and work in partnership, so services work seamlessly for people. They share information and learning with partners and collaborate for improvement. Professionals comments included, “The staff appear to have good rapport with the residents, and I am told by residents that they are looked after and cannot fault the staff”, “All the staff are enthusiastic. They engage with us, and this allows prompt referrals for any specialist care and multi-disciplinary discussion.”

The service focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contribute to safe, effective practice and research. Staff and leaders had a good understanding of how to make improvement happen. Leaders encouraged staff to speak up with ideas for improvement. Processes to ensure that learning happens when things go wrong, and from examples of good practice were well-established. There was clear evidence of changes that had been made to the service to address checks and audits outcomes and people, relative and staff feedback. Improvements had been made since the last inspection and the service was no longer in breach of legal requirements.