Eighton Lodge Residential Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff at the service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. A person told us, “Staff are kind and respectful. They really care about you.” Relative’s comments included, “The staff supported me and [Name]. I count the staff as my friends”, and “Staff are first class absolutely, if I was in a home, I would want staff like these.”

Staff at the service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. A relative told us, “Staff organise singers to come in and visiting animals. [Name] joined in and played noughts and crosses last week”, and “Twice a month they have trips in the bus, they go to South Shields, a little walk something to eat, the Hancock Museum, the butterfly place and the Discovery Museum.”

Staff at the service promoted people’s independence, respected their rights so people had choice and control over their own care, treatment and well-being. People were encouraged to join in activities and to join others for lunch in the dining room. People's decision if they chose not to join in were respected. A relative told us, “Staff help [Name] to do as much as they can for themselves.”

Staff listened to and understood people’s needs, views and wishes. They responded to people’s needs immediately and acted to minimise any discomfort, concern or distress. A relative told us, “[Name] is not verbal, staff pick up on things, they guess what mood [Name] is in, what type of a day [Name] is having.”

The provider cared about and promoted the well-being of their staff and supported and enabled them to always deliver person-centred care. A staff member told us, “I am able to ask anything, I am never judged for not knowing something or if I need a bit of reassurance that I am doing the right thing.”