Eighton Lodge Residential Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question good. At this inspection the rating for this key question has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff at the service made sure people’s care and treatment was effective by assessing and reviewing their health, care, well-being and communication needs with them. A relative told us, “Staff asked lots of questions before [Name]’s admission. Then they talked to [Name] about their likes and dislikes.”

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. A relative told us, “They [staff] came to [Name]’s home. They did the risk assessments and asked about their preferences.” People received a balanced diet. One relative told us, “The food is good, [Name’s] appetite is up and down, they weight them all the time.”

Staff worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff made timely referrals and worked well with other agencies to ensure people's treatment needs were met. A health professional told us, “Working alongside the palliative care team, staff have been innovative and have commenced a palliative care register which allows people with more complex, or specialist needs to be highlighted quicker and more efficiently.”

The service supported people to manage their health and well-being so people could maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. A staff member told us, “There is a weekly ward round with the clinical nurse practitioner and GP, we [staff] have a good relationship with professionals.”

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. A relative told us, "We go to [Name]’s reviews, the staff know what they are doing.” A professional told us, “Staff are good at supporting people with their mental health needs. They know their residents well and are generally open to trying alternative strategies to support them.”

Staff at the service told people about their rights around consent and respected these when delivering person-centred care and treatment. Assessments were carried out, around people’s mental capacity and care records contained all relevant information and were documented in line with guidance. A relative told us, “The staff offer [Name] choice and ask their consent, staff do explain, I have witnessed that.”