Eighton Lodge Residential Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last inspection we rated this key question good. At this inspection the rating for this key question has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff at the service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. A relative told us, “They [staff] ring us about the care plan, we are involved in the planning.”

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. A relative told us, “Every Tuesday the GP goes in, this doctor is better than our own doctor, they have done a lot more.”

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. Signage was large print and pictorial to support people to orientate themselves around the service. The activities planner was available in a pictorial format, we advised the registered manager the written daily menu should also be on display in a pictorial format to keep people informed. People, however, were kept involved and offered choice at the lunch time meal as they were shown 2 plates of the food to help them make a choice.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result. Relatives told us, “I go to the meetings and the reviews for [Name]”, and “I get an invite to the meetings. I have attended online.”

Staff at the service made sure that people could access the care, support and treatment they needed when they needed it. A relative told us, "If [Name]’s not well, they go to hospital, staff are very, very observant.”

Staff and leaders actively sought out and listened to information about people who were most likely to experience inequality in experience or outcomes. They tailored the care, support and treatment in response to this. A relative told us, “Staff came to see [Name], and had a long chat before they moved in, so they understood [Name]’s requirements.”

People were supported to plan for important life changes, so people could have enough time to make informed decisions about their future, including at the end of their life. Information was available about people's religion and cultural preferences if this support was required. A relative told us, “We have had a discussion about the future, staff were very sensitive.”