Hannahwood Transitions

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• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

We assessed safe and effective staffing within this key question. Our rating for this key question remains good. The management team ensured there were enough skilled staff to deliver safe care that promoted choice, control and individual wellbeing. Safe recruitment practices and processes were in place. Relatives told us they felt their loved ones were safe at the service and spoke positively about staff. One relative told us, “The best thing are the staff, it’s homely, comfortable and a safe place. (Person’s name) bedroom is nice and has been recently decorated.”

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safeguarding during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Involving people to manage risks during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

We spoke with relatives of people using the service. They told us staff understand their loved ones needs and staff go over and above to provide support.

Staff told us they received supervision and team meetings. However, staff told us they did not feel they were always effective and were not always provided enough notice to attend team meetings. We raised this with the nominated individual who was going to take action to address these concerns. Records confirmed supervision and competency checks were being completed.

We observed staff were available throughout the day to attend to people when they needed it. Enough staff were on shift and were not rushing around.

We were assured there were enough staff to meet people’s needs and we saw commissioned 1-1 support needs were being met. Staff had the skills and knowledge they needed to provide safe support to people. Staff had completed training; the service was in the process of ensuring new staff had completed training and received competency checks to ensure their training had been put in to practise. The provider had robust and safe recruitment practices in place to make sure all staff were suitably experienced, competent and able to carry out their role before being employed. This included obtaining references and checks with the Disclosure and Barring Service (DBS). The DBS helps employers make safer recruitment decisions and helps prevent unsuitable people from working in care services.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.