Hannahwood Transitions

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed workforce wellbeing and enablement within this key question. Our rating for this key question remains outstanding. Staff wellbeing was promoted to support them to deliver person-centred care. Relatives told us they felt staff were well trained and understood the needs of their loved ones.

This service scored 95 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff told us they enjoyed working at the service, one staff member said “I love it here”. Other staff told us about additional support that had been provided by the nominated individual around people’s personal circumstances to enable them to always deliver person-centred care.

The registered manager ensured staff had the skills and knowledge to carry out their role. Staff completed training in relevant areas to ensure they could carry out their role safely and competently. The provider had policies in place to support equality and diversity. The management team encouraged a diverse culture where staff wellbeing was promoted to support staff to have a better day at work.