Stratton House

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Outstanding

• Responsive

  Good

• Well-led

  Good

Our view of the service

Stratton House is a residential care home providing accommodation and personal care for up to 33 people. The service provides support to older people. We carried out an on site visit on the 24th January and reviewed documents off site using our new regulatory approach. Staff understood their responsibilities around keeping people safe and systems and processes supported this. Staff received a comprehensive training programme tailored to people’s needs. Staff were recruited safely. There were systems and processes in place to monitor and improve people’s health and wellbeing. We saw evidence of how people’s lives had been positively affected since living at the service. There was a very strong emphasis on the provision of activities that were meaningful to the people living in the service. We found substantial evidence that demonstrated people received outstanding caring, kind and positive support. This was due to excellent leadership from the registered manager as well as a strong, well-trained team of staff.

People's experience of this service

People told us they felt safe. People received effective care which promoted their health and wellbeing. There were systems and processes in place to monitor and improve this. People spoke positively about the service. One person told us: “I love the way the people are treated. It saved my life really”. A relative told us “[Person’s] progress here has been remarkable.” People were supported by a team of staff and leaders who went above and beyond. People were supported to be in control of their lives and individuality was recognised and celebrated. People and their relatives spoke highly of the service. One relative told us: “Here it is like the most lovely, totally respected, and joyful place”. People told us they were happy with how they spent their time. People were fully involved in the community of Stratton House. This includes being involved with their garden transformation, deciding which activities take place, and deciding how communal areas should be decorated within the service.