Bluebells Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The overall rating for the key question Responsive is Requires Improvement, however, the quality statement assessed Equality in access was Good. People had access to the support they needed from health professionals when their needs changed. We assessed a total of 8 quality statements from the safe, effective, caring, responsive and well-led key questions and found areas of good practice. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. Though the assessment of these 8 quality statements indicated areas of good practice since the last inspection, our overall rating remains requires improvement.

This service scored 62 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives told us, they had access to healthcare professionals, such as the dietician or speech and language therapist, when they needed it. People told us they were seen by the GP when they were unwell and staff supported them to attend hospital appointments.

Staff understood their responsibility to monitor people's health and obtain support from healthcare professionals when required . Staff monitored people's weight regularly and referred people to the dietican if they had lost weight. Senior care staff told us how they contacted the GP and district nurse when people's needs changed or they were unwel.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.