- Care home
Bluebells Care Home
Report from 11 December 2023 assessment
Contents
Ratings
Our view of the service
St Martins is a residential care home which provides support to people who may be living with dementia. We completed this assessment between 13 December 2023 and 29 December 2023. A site visit was completed to gather people's experiences and observe care was completed on 13 December 2023. At our last inspection, we found the service had significant shortfalls, this assessment was completed to check improvements had been made. We assessed 8 quality statements including Safeguarding, Involving people to manage risk, Safe and effective staffing, Medicines, Consent to care and treatment, Independence choice and control, Equality in access and Governance and assurance. We found improvements had been made in the quality statements assessed and these were rated Good, these improvements have changed the rating for the service to Requires Improvement overall.
People's experience of this service
People told us, they felt safe living at the service and their experience living at the service had improved. Comments included, “I feel safe and do not worry about the staff, they are very good to me”. People and their relatives described the improvement in the service since the new management team had been in place. One person commented “They let me go out more”, the person had previously been restricted to going out once a week, the person said they could now go out when they wanted to. People told us they were confident in the new management team, they now felt confident to raise concerns and these would be acted on. One person told us, “I could tell anyone around if I had concerns. They are very easy to talk to about situations” and “I can explain to the staff if anything worries me”. One visitor told us concerns they had raised about their friend had not been addressed by the previous manager and this had impacted on the persons wellbeing. They said the new manager had listened and addressed all the concerns and the person “feels very at home now”. People were supported to have choice and control over their lives, we observed people being given the opportunity to spend time where they wanted and how they wanted. People had been involved in making deceisions to help keep them safe including moving room so they had access to ensuite facilities, which had reduced their falls. People told us there were enough staff to support them and they came quickly when they called them. “The staff are helpful”. One relative told us the staff had used their skills to support their loved one to recover when they had been unwell. People told us they had choices about how they received their support. One person told us, they had a choice at meal times, “They tell me and I say yes or no. It’s all very negotiable”. People told us they were able to access the information they needed and information was availablein different formats.