Harmony Homecare Suffolk

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We assessed 1 quality statement from this key question. We have combined the scores for these areas with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good. There were effective governance and management systems in place to monitor and reduce risk, and to find ways to develop the service. We found some improvements were needed to care planning documentation and with risk management systems for families and or couples working together. However, the provider was receptive to the feedback and took action to make the necessary changes. The provider had submitted all necessary notifications and information sharing as required.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff and the leadership team said regular supervision, competency spot checks and appraisals were in place, records seen confirmed this and where training needs were identified staff received this support. The leadership team advised how they had, “reviewed and implemented policies and procedures to ensure that we are following correct and current legislation, responding to concerns and amending actions as needed. For example, the harassment policy which now includes bullying.” They added that they, “take a holistic approach to ensure when it comes to concerns raised and we discuss these concerns as a team and reflect and carry out lessons learnt.” Records seen confirmed this.

There were systems in place to monitor the quality of service in order to gather people's views. These included a range of checks and audits to monitor the quality and safety of the service and to help drive improvements. People, their relatives and staff were encouraged to express their opinions, and their feedback was acted on. The provider understood their regulatory requirements and submitted notifications to CQC appropriately.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.