Harmony Homecare Suffolk

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 1 quality statement from this key question. We have combined the scores for these areas with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good. People were encouraged and supported to do as much for themselves as they could, so they remained as independent for as long as possible.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were involved in decisions about their care and how they would like to be supported, and their independence was promoted. A person commented, “My carer lets me do some personal care, but she is always next to me in case it goes wrong, or I wobble.” Another person told us, “I choose my own food, clothes and anything else that I need.”

Staff understood the importance of supporting people to maintain or develop their independence. One staff member said, “Supporting people to be independent involves empowering them to make their own choices and being patient and understanding.”

People’s communication needs were assessed before their care package commenced to ensure their plan of care reflected their support needs and their choices and promotion of independence. Care plans contained information about people’s needs including their choices and preferences, however, changes were needed to reduce duplication and ensure information was up to date and fully accurate. The provider was receptive to our findings, and we were assured by the actions they were taking to make the enhancements needed.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.