Harmony Homecare Suffolk

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statement from this key question. We have combined the scores for these areas with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good. People, and where appropriate their relatives, were involved in the planning of their care and support arrangements. People’s preferences including what was important to them was known and understood by the staff.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Overall, people and relatives were positive about their experiences receiving care and support from Harmony Home Care. People, and where appropriate their relatives, were involved in the planning of their care and support. One person said, “Yes, I know about the care plan, and I usually have someone with me when it is reviewed.” Another person commented, “Care plan meetings take place as and when needed, it is simple and uncomplicated.” A person’s relative told us, “We wrote [family member’s] care plan together but we talk all the time, and the carers respond to any changes in their condition.”

Staff shared how they promoted and supported people to make their own choices and decisions. A member of staff said, “I do my best to provide person centred care, I treat all the individuals that I care for as unique because they are all unique in their own ways and I do not allow my beliefs to get in the way of my work.” The provider had equality policies in place and had a zero-tolerance approach to any kind of discrimination. Staff were supported within the workplace where reasonable adjustments were required for example when pregnant. Records showed that risk was assessed and regularly reviewed to support the staff member’s ongoing safety and wellbeing.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.