Chatsworth Grange

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked at 1 quality statements in this domain. Relatives said communication with the home was good and they were able to raise any questions or concerns with staff and/or the registered manager. They said these would be addressed straight away. People and relatives were also positive about the care and support they received. Staff knew people’s needs and how to support them. Systems were in place to make referrals to other professionals when required and professionals were positive about partnership working. People received equal access to care, without discrimination.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were treated as individuals and their views sought and listened to. People understood their right to be treated equally and fairly and were provided with the care and support they wanted based on their specific needs. One relative told us, “The carers are really nice. They are nice to everyone. [Name] can be very negative, and they have a bit of a laugh with [person]. It makes a difference.” People were engaged and supported by staff to be included and have the same opportunity as others to receive the care and support of their choice. Relatives told us they felt well informed by staff.

Staff understood people had a right to be treated equally and fairly and to receive care and support that met their specific needs. All staff received training in this area. Staff respected and understood people’s cultural and spiritual needs. Referrals were made to other agencies for support where appropriate.

The provider had a good understanding of equality, diversity and inclusion and had policies and procedures in place to support this. Where people required specific diets to meet their personal, cultural or religious needs these were available. Staff had received training in equality and diversity. Care plans provided detailed information on how people were supported with their cultural and religious needs including at end of life. Processes were in place to make referrals for specialist support. Positive feedback was received from professionals involved at Chatsworth Grange. The provider actively sought out the views of people to continuously improve the service, so they received regular feedback from people and their relatives.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.