Chatsworth Grange

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Chatsworth Grange is a care home that provides personal and nursing care for up to 66 people. At the time of our inspection there were 58 people living in the home. The service provides support to younger and older adults, including people living with dementia. This inspection was prompted in part by receipt of information relating to incidents which occurred at the service. The information shared with CQC indicated potential concerns about the management of medication and standard of care. This assessment examined those risks. We did not find evidence to support the concerns raised. People received their medicines as prescribed. More details were needed in some records to fully understand how people communicated if they needed as required medicines and some improvement was needed for the recording of administration for some medications. This was actioned immediately by the registered manager. Staff recruitment procedures were not always robust around verifying references and ensuring gaps in employment were explained. Action was taken immediately to address this. Staff said they enjoyed working at the home and felt well supported by the registered manager. They were able to raise any issues with the management team and felt listened to. We observed positive interactions between people and staff. The principles of the Mental Capacity Act (MCA) were being followed. Where people had restrictions in place a best interest decision was recorded. Assessment activity started on 30 October 2024 and ended on 8 November 2024. We visited the service on 30 October 2024. We looked at all quality statements in safe and one quality statement in caring and responsive. We found some areas for development at this assessment but overall, the rating for this service remains the same.

People's experience of this service

People and their relatives were happy with the care and support they received at Chatsworth Grange. They told us the staff were kind and caring, knew their needs well and supported them to stay safe. One person told us, “It's my home at this time. Feel very safe. Anything I've asked for they have more than gone out of their way to help.” A relative told us, “This home is so much better than the one [person] was in before. I didn’t realise how much better things could be. They keep me informed all the time and I can go away now and know [person] is safe. I am so much happier now [person] has moved.” There were enough staff available to meet people’s needs. However, some relatives felt additional staffing was required. One told us, “I think generally they are ok for staff but at weekends there are definitely less staff, don’t see many around.” Communication with the home was good, with relatives being able to easily contact the service when needed. They told us that staff contacted them if there was any change in people’s support needs or wellbeing. Most relatives said they had been involved in agreeing people’s care and support when they first moved to the home. They had also been asked about people's preferences, likes and dislikes.