Chatsworth Grange

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked at 1 quality statement in this domain. People and their relatives told us staff were kind and caring. Staff could describe how they supported people to maintain independence and policies supported this practice. We observed positive interactions between people and staff throughout the assessment. People had access to activities to promote and support their independence, health, and wellbeing. People celebrated occasions that were important to them and were able to receive visitors without restrictions.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and their relatives spoke positively about the care and support they received. A person living at Chatsworth Grange told us, “Allowed to do things for yourself and they encourage you but never let you take too much on.” A relative told us, “The staff are good, the nursing staff are lovely, and the carers encourage [Name] to be as independent as [person] can.” People and their relatives were positive about the range and frequency of activities. One told us, “The activities are good. They have big singsongs, and they bring people from all over the home. They also have games and [Name] joins in”

Staff we spoke with demonstrated a caring, compassionate attitude towards the people they supported and the care they provided them. We saw staff speak to people in a kind and respectful way. Staff said they encouraged and prompted people to complete things for themselves where possible. One staff member told us, “Let them be as independent as they can but be aware of limitations and assist as required.” Another said, “Promote independence by offering a choice.”

During our site visit we saw staff treat people with dignity and respect. Staff were seen to knock on doors, offer people choices and seek consent before supporting. Group and individual activities were seen to be provided across the day and included people who chose to remain in their rooms. There was a range of appropriate equipment to support and maximise people’s independence including adjustments for people with dementia.

People’s care plans were up to date, person centred and contained detailed information about their likes and dislikes, and how they preferred staff to meet their care needs and wishes. Staff received training in person centred care and the Mental Capacity Act (MCA). Care plans identified where people were able to do things for themselves and where they needed staff support as well as people’s choices and preferences. Meaningful activities were provided which were linked to people's hobbies and interests. Records of activities for people nursed in bed would benefit from greater detail and easier management oversight. People were supported to maintain relationships and networks that were important to them.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.