Hockley Farm Medical Practice

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

We did not look at this key question during this assessment. The score below is based on the previous rating for this key question.

This service scored 59 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff told us there were processes in place to raise incidents and complaints to ensure learning was captured to improve services. Staff were encouraged to raise incidents and speak up around concerns. Leaders told us that there had been an increase in complaints recently which were reviewed during the inspection.

We reviewed processes for significant events and complaints within the practice and found there were good processes in place to capture investigations and learning outcomes from incidents. However, there was a lack of assurance that recent incidents had been appropriately discussed with team members for their awareness. There were also some events which had been discussed within team meetings but were no full investigation recorded.

We found there were some systems to ensure patient safety. However, due to some staff shortages or excessive workloads there were some gaps found in ensuring patients received the monitoring they required. For example, we found that some patients taking anticoagulation medicines had not always had the correct monitoring tests completed to ensure that patients were receiving effective treatment.

The partners told us that there were plans in place to ensure patient safety was prioritised but were aware that some management responsibilities needed to be further embedded to provide support to staff. For example, it was not clear who had oversight of the pharmacy team or who was responsible for staff training within the practice in the absence of a practice manager.

Some areas of patient care such as medication reviews or ongoing monitoring of regular medicines were not always being completed in line with best practice guidance to ensure that patients were receiving up to date treatment. We were told this was due to recent staff departures and excessive workloads.

We did not look at Safeguarding during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Involving people to manage risks during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe and effective staffing during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.