The Billesdon Surgery

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

As part of our assessment, we only reviewed the quality statement regarding equity in access. We found the practice had made effort to continually monitor and amend access in relation to patient feedback and completing capacity and demand audits.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Patients we spoke with in the practice were positive around access to appointments. Although some people reported difficulties getting through on the phone, they said that generally this was improving with the new telephone system. Patients were positive about being offered appointments in a timely manner.

The practice had good access to a range of appointments which was viewed on the day of inspection. The practice offered a mix of prebookable and urgent on the day appointments for its patients, and had completed capacity and demand audits, along with listening to patient feedback, to adapt and improve the appointment system. The practice had implemented some changes with the telephone system where they had received information feedback from patients regarding the positive change, however had yet to complete formal patient feedback surveys on they changes at the time of our inspection.

The practice supported patients in whatever living setting they required, including conducting home visits and supporting those who lived in care homes.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.