Abbey House Medical Practice

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Patients’ needs were assessed, and care and treatment was delivered in line with current legislation, standards and evidence-based guidance supported by clear pathways and tools. Staff treated patients with kindness, respect and compassion. Feedback from patients was positive about the way staff treated people.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Leaders and staff told us the practice would use a series of codes and alerts on the patient record to highlight people’s communication needs and any impairments. The practice had systems and processes in place to identify people’s needs and preferences during the registration process. Staff told us they checked people’s health, care, wellbeing and communication needs during health reviews.

A remote review of the patient record system showed that patients received appropriate long-term condition reviews. Patients with long-term conditions were offered an effective annual review to check their health and medicines needs were being met. For patients with the most complex needs, the GPs worked with other health and care professionals to deliver a coordinated package of care. Registers were kept of patients with different health requirements. Care coordinators managed the registers and invited patients to the practice for reviews and health checks according to their needs. We observed there was a wealth of health and social prescribing information for patients throughout the practice waiting area. Self-help advice tools were available for patients on the practice website. The practice identified patients with caring responsibilities and had a carers lead to support their needs. There was a carers policy that detailed how the practice identified carers which included patient information on notice boards, and as part of the New Patient Registration forms and Carer Registration forms. Pro-active identification of patients included periodic letters to patients or text messaging to encourage patients who had not yet been identified as a carer to make themselves known to the practice; and health professional identification where clinicians pro-actively identified carers as part of their patient consultations.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.