Abbey House Medical Practice

Ratings

• Overall

  Outstanding

• Safe

  Good

• Effective

  Good

• Caring

  Outstanding

• Responsive

  Outstanding

• Well-led

  Good

Our view of the service

Abbey House Medical Practice is a GP practice providing primary medical services to the residents of Daventry in Northamptonshire. The practice delivers services from a main location and a branch surgery. The practice is registered with the Care Quality Commission under the Health and Social Care Act 2008 to provide the following regulated activities, diagnostic and screening procedures, family planning, midwifery and maternity services, surgical procedures and treatment of disease, disorder or injury. We carried out an announced assessment of 5 quality statements, learning culture, medicines optimisation, assessing needs, equity in experiences and outcomes and governance, management and sustainability.

People's experience of this service

Feedback from patients was predominantly positive regarding experiences of care. The National GP patient survey results published in July 2023 showed the practice scored above the national average for all 5 indicators relating to patient experience. This indicated patients felt listened to and involved in decisions about their care and treatment. The results showed 87.9% of patients responded positively to the overall experience of the GP practice. We received feedback from 19 patients from the CQC website Give Feedback on Care forms. There were 14 responses that were positive about the practice and the care received. Staff were described as empathetic, helpful and knowledgeable and the care excellent. Patients commented positively on the online system used to book appointments. There were 5 negative responses mainly related to telephone access and appointment booking. There had been 2 positive and 1 negative reviews left on the NHS website (formerly known as NHS Choices) in the 12 months prior to the assessment. The positive comments related to care received and the negative to communications with the practice. All reviews had been responded to by the practice manager.