Sutton Lodge

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Management adopted an open culture where staff felt comfortable to raise any concerns. Staff felt there were now able to speak up since a management change had occurred. The mangement team told us there was a welfare office that staff could speak to about their work or personal concerns.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff told us they had more confidence with freedom to speak up since two new managers have been in post. Staff told us they have raised concerns to the new management team. Staff told us, “the management has changed, we have raised a few concerns - staffing levels, concern about wellbeing for the staff not having adequate breaks or a break at all.” Another staff member told us, “I would like to think I would, deputy manager does want us to speak up and raise our concerns and work with us.” Staff were able to explain that if they did not feel listen too, they knew who to contact to raise their concerns. One staff member told us, “The management team told us they do want staff to speak up and they are aware that with previous management this had been difficult for staff because they did not feel listened too."

The provider had a whistleblowing policy to guide staff on how to whistleblow if they needed too. The deputy manager told us they were working on the culture in relation to staff not feeling they were being listen to by previous management.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Governance, management and sustainability during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.