Sutton Lodge

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Peoples needs were assessed. Peoples care and treatment was effective due to their health, care, well-being, and communication needs being assessed with them. Staff had the access to up-to-date care plans to support people's individual care needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were confident that their needs were understood by the staff team. Relatives who also cared for people, told us that staff also understood their needs and how best to support them. One relative said, “Care is pretty decent, they [staff] keep [person] clean and keep us informed about them.”

Staff told us that they had time to review care planning documents, so they could keep up-to-date with people’s changing needs. Staff had good knowledge of how to support people’s needs, and what action to take if the person’s needs appeared to have changed.

Staff had access to documents on how to support people. Where people’s needs changed, these care planning documents were updated so staff understood people’s changes in needs. People’s communication needs were recorded and understood by staff. This allowed staff to communicate with people, to have a clear understanding of the persons needs

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.