Southern Hill Hospital Also known as 1-4807189797

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The design, layout, and furnishings of the ward supported patients’ treatment, privacy, and dignity. Each patient had their own bedroom and could keep their personal belongings safe. There were quiet areas for privacy. Patients told us the food was of very good quality and patients could make hot drinks and snacks at any time. The service treated concerns and complaints seriously, investigated them and learned lessons from the results, and shared these with the whole team and wider service. However, lessons learnt did not always reach frontline staff.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

As part of the assessment, we reviewed feedback from family members for the three months leading up to the onsite activity. Overall, we reviewed 27 pieces of feedback from family members, all were positive, and included praise for the informative MDT meetings, staffs’ dedication, patience, and compassion, and several noted a positive improvement in their family members physical and mental wellbeing. We reviewed 25 patient feedback forms submitted between January and March 2024. One patient feedback form submitted was negative. Positive comments included staff being caring and compassionate, good food quality, and that the hospital was clean and welcoming. We spoke with one patient who had been recently discharged, who told us the process went well and they were kept informed about their discharge details. As part of the assessment, we spoke with 4 family members. One family member told us they had visited the hospital and felt it had a really nice ambience and that staff were all very nice and caring. Family members told us they felt involved in their family members care, with regular updates on engagement and treatment. Family members told us they can also email the hospital to get advice and information.

Leaders were able to explain how the hospital had made specialist adaptations for one patient and had a specialist equipment protocol in place. Staff told us they worked within a culture to prevent any incidents where people could be discriminated against and confirmed there were opportunities provided for people to give feedback and raise concerns about any potential discrimination. Staff planned patients’ discharge and worked with care managers and coordinators to make sure this went well. Staff discussed patients discharge with them during multi-disciplinary meetings.

Overall, 100% of staff had completed equality and diversity and dignity and respect training. The provider had a diversity, dignity and inclusion policy in place and an accessible information policy in place, which staff were aware of. Feedback was sought from stakeholders via a feedback form, we reviewed two feedback forms as part of the assessment, both were positive, and commended the approachable and professional team and the timely response following referral. The provider had processes in place to ensure joint working across internal and external organisations. This included a regular meeting with local police, engagement with the local pharmacy and contact with the Multi Agency Public Protection arrangements team.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.