Southern Hill Hospital Also known as 1-4807189797

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff treated patients with compassion and kindness. They respected patients’ privacy and dignity. They understood the individual needs of patients and supported patients to understand and manage their care, treatment, or condition. Staff involved patients in care planning and risk assessment and actively sought their feedback on the quality of care provided. They ensured that patients had easy access to independent advocates.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Patients we spoke with, confirmed they were involved in their care plan and treatment, and they had a choice of activities to engage with. All patients said they had been offered a copy of their care plan. One patient we spoke with told us that activities were good and included cooking, games sessions, quiz and film nights and playing pool and that staff were always available for a chat or for support. All patients we spoke with said they were in regular contact with their family if they chose to be and there was visiting areas within the hospital to meet with family. As part of the assessment, we spoke with 4 family members, some family members had not been able to visit the hospital due to the distance from their home but said they kept in regular contact with their family member through phones and video calls. Family members said they were happy with the progression being made by patients at the hospital.

The provider told us and sent us copies of the ‘you said we did’ flyer. Included on the flyer was meal suggestions of toad in the hole, a request for footballs that were then purchased and a request for book club which the provider was in the process of setting up. Staff we spoke with described a full timetable of sessions and activities both within the hospital and externally. Staff told us that there were several ways for patients to keep in touch with family and friends, including using mobile phones. Videocalls and visits. Staff said visiting times were very flexible and patients had access to a coffee lounge and sanctuary to facilitate this.

We observed staff utilising de-escalation techniques to good effect and avoiding possible restraint. Staff were caring and considerate towards patients. We observed staff engaging fully with patients and the activities they were involved in.

The provider had good local community links. This included joint working agreements with several community facilities, including mutual aid groups, the local library, a local men’s group, access to LGBTQIA + groups, a local choir, singing and drama groups and a gardening group. The service also had a therapy dog which attended the service bi-weekly. Patients had regular access to a hospital wide patient meeting. The patient meeting was an opportunity for all patients within the hospital to meet and raise any ideas they have that could be used to improve the service. Possible topics for discussion included activities, menu ideas, feedback on how caring the hospital and staff were and feedback on how well led patients thought the hospital was. The provider had processes in place to ensure patients had independence, choice, and control of their treatment. Care plans supported people to express their wishes and engage in activities of their choice. Activities and groups included mutual aid groups, cookery skills, games night, coping skills group, yoga fitness and relaxation, health promotion groups, walking and sports such as basketball and football. We reviewed 14 activity feedback forms as part of the onsite activity, all were positive.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.