Brandon Trust Supported Living - Trident Business Centre, Tooting

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People felt empowered by providers and staff to give their views and understand their rights, including their rights to equality and their human rights. The provider gathered people’s views individually, locally, regionally, and nationally and acted on the information they received.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People’s views were gathered in a range of ways. These included feedback, surveys and keyworking meetings as well as through advocacy and self-advocacy groups. People were listened to and the provider acted on people’s views. The provider had a complaints policy that was available in alternative-to-print and easy-to-read formats.

Services were organised around people’s needs and their personal preferences. Staff and registered managers were familiar with these, and they were recorded in people’s care records.

The provider gathered people’s views individually, locally, regionally, and nationally and acted on the information they received. This was done by review, analysis and discussion and led to action plans, developed with people, to drive improvements.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.