Brandon Trust Supported Living - Trident Business Centre, Tooting

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

The provider continued to provide outstanding care to people. People continued to receive exceptional support to exercise choice and control over their daily lives and the services they received. Staff shared the provider’s person-centred ethos. This meant people’s support was individual and personalised to their needs and preferences.

This service scored 95 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People continued to receive exceptional support to exercise choice and control over their daily lives and the services they received. People participated in the recruitment of staff who supported them and the decision making of the provider organisation nationally. People were involved in the development and review of the provider’s policies and were involved in the planning, and some cases delivery, of staff training.

Staff knew people well. We met with staff who had supported people for over a decade. Staff shared the provider’s person-centred ethos. This meant people’s support was individual and personalised to their needs and preferences. Staff supported people to engage in a wide range of activities including holidays, work, socialising and using the provider’s allotment to plant, grow and harvest produce and to host social events.

We saw staff treating people with care, dignity and respect throughout our inspection. We observed that staff who had worked with people for many years clearly understood their non-verbal communication. For example, staff knew what people were communicating when vocalising and rocking and what their facial expressions meant. This empowered people and enabled them to have their preferences, care and support needs met.

People had person centred plans which were reviewed monthly. These were practical as well as aspirational. Person centred plans provided information about people, stated what was important to them as well as what they wanted to achieve.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.