Devoted To Care LTD

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider ensured people were involved in their care planning.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Relatives told us they were involved in planning peoples care. People were asked for regular informal feedback, in addition to a yearly, formal feedback survey. One relative told us,” [Registered manager] is always available if needed and often speaks with us about how things are going and if we want anything changed”.

Staff promoted and supported people to make their own choices and decisions, recognising that each person was an individual. Staff had received training and understood their role in ensuring people's equality and diversity was respected.

People’s care was regularly reviewed, People and their relatives were fully involved in the review process. The provider sought regular feedback from people which was used to improve the service.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.