Person Centred Care Services Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People and relatives told us staff were responsive to their needs. Reviews of care were completed, and staff knew people well. Staff had completed training in equality and diversity to support the delivery of equity in outcomes.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives told us that staff were very responsive and supported them to maintain contact with family and friends. One relative stated, “They treat them good, that’s what I look for.” and another commented, “No, I’ve got no problems with them [staff], they are brilliant.”

Staff had completed training in Equality and Diversity. Staff were aware of the protected characteristics under the Equality Act.

The office manager and coordinators were alert to discrimination and inequality that could disadvantage different groups of people using their services. There was no evidence of people experiencing inequality in the service they received.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.